The following Limited Warranty is given by Ommage Sleep, LLC to the “original retail purchaser” of its mattresses and toppers purchased from an authorized Ommage Sleep Retailer, including, but not limited to; EBay, Amazon, and Ommagesleep.com. A defect covered under the warranty, will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first fifteen (15) years of the warranty.
Excluding specific limitations contained herein;
- Ommage Sleep guaranteed that your Talalay Latex Pillow purchase will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first five (5) years of the warranty, excluding specific limitations contained herein.
The Limited Warranty is valid only in connection with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product purchased. An “original retail purchaser” for the purpose of this Limited Warranty, is an individual who purchases the product directly from Ommage Sleep or an authorized retailer of Ommage Sleep, with the intent to use the product for personal consumer use and not for commercial or industrial use, and not with the intent to resell the product. An individual or entity that purchases the product from whatever source to resell the product is an “unauthorized reseller”.
Limitations and Exceptions
This limited warranty does not apply to business, commercial, institutional, or other non- residential uses.
This Limited Warranty does not cover the following:
- Fabric stains, soiling, and or burns. Care should be taken to properly protect your mattress.
- Structural damage to a mattress caused by using improper bed frame or foundation.
- A mattress or foundation that is not defective.
- Normal body impressions of less than or equal to 1” inch in depth.
- Height of bed with mattress and foundation or bed frame fully assembled
- A normal increase in the softness of the Ommage Sleep pressure relieving material, which does not affect the pressure-relieving qualities of the mattress.
- Comfort preference
- Sheet fit
- Transportation costs
- The outside cover of the mattress or its zipper more than two (2) years after the date of purchase.
No warranty, expressed or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care. This Limited Warranty is null and void if merchandise has been damaged in moving from original point for delivery to you, the original retail purchaser.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Under this Limited Warranty, Ommage Sleep’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any Ommage Sleep mattress upon examination by an authorized representative of Ommage Sleep, to contain a material manufacturing defect. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ommage Sleep reserves the right to substitute materials of equal or better quality.
Ommage Sleep reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection the Ommage Sleep mattress is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Please refer to the “Mattress Care Instructions” section of this Limited Warranty for proper mattress care.
MATTRESS CARE INSTRUCTIONS: Do’s & Do not’s
Do give your mattress set time to “air out” upon removal from its plastic packaging, and dispose of all plastic packaging as soon as possible.
Do carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress. If you must bend to get through a very tight spot for delivery, NEVER fold the mattress from side to side, only bend from head to foot if absolutely necessary and a very short period.
Do keep your bedding clean. We suggest using a mattress pad or mattress protector, especially if children will be using the bed.
Do replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation that supports the entire mattress.
Do use appropriate frame and center support for queen and king size sets. Using the right support frame will ensure that your warranty remains in effect.
Do spot clean as needed, and remember that the top cover panels on Ommage Sleep mattresses are removable for washing if it’s absolutely necessary. We recommend using cold temperature setting for machine washing and air drying.
Do not place your mattress over a heating vent.
Do not PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND SMOKE AND HAZARDOUS GASES.
Do not smoke in bed. This mattress in manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
Do not remove the FR barrier on your mattress, which is there due to federal laws, doing so WILL negate your warranty.
Do not leave heating pads on your mattress unattended.
Do not allow your mattress to get wet because some of the upholstery materials may compress. Protect it from water or other liquids.
Do not remove the law label or tag at the end on your mattress. This label serves as a means of identification to establish your right to the Limited Warranty.
Do not use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials and will void the limited warranty.
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